Communication with stakeholders
- ESG Initiatives
- Corporate Governance
- Together with Communities
- Harmony with the Environment
Communication with shareholders and investors
We hold an Annual General Meeting of Shareholders at the Noritake
Company headquarters in Nagoya City every year in late June. In June
2019, 96 shareholders attended the 138th Annual General Meeting of
Shareholders and gave open opinions and asked questions.
In addition, after the announcement of the financial results and the second quarter results, we hold a financial results briefing for securities analysts.
Also, we keep on improving the Noritake Group website so that shareholders and investors can easily obtain various types of information such as business reports and financial results announcements.
Communication with business partners
The Noritake Group shares information such as information about the
economic environment and trends in the industry and our procurement
prospects with our business partners in order to establish and maintain
good relationships. We are also making efforts to ensure safety and
health. In particular, the Engineering Group, which receives cooperation
from many business partners in manufacturing and construction,
regularly holds seminars to prevent occupational accidents.
In addition, we regularly conduct seminars on the Subcontract Act within Noritake to ensure that employees are thoroughly informed.
Communication with customers
In order to reflect customer feedback in our products and services, and to ensure that customers can use our products safely, we have set up a customer service center within the Tabletop Group to build a system to share customers' opinions and inquiries.
The Noritake Group strives to ensure that customers can use our products safely.
We carefully consider product safety in all our processes from research and
development to design, manufacturing, distribution, and sales. To that end, we
comply with laws and regulations, and when relevant laws and regulations do not
exist, we have establish own standards and follow them. In addition, we strive to
prevent accidents caused by incorrect usage by including easy-to-understand
instruction manuals with our products.
In the event that an accident or problem occurs due to a product or service provided by Noritake, we will promptly communicate this information to customers and minimize the spread of damage in a prompt and appropriate manner. Also, in order to prevent recurrence, we will work to create a system to thoroughly investigate the causes of incidents.